1. How long until I receive my jewelry?
    Delivery Time= Processing Time + Shipping Time.

    Processing time differs from product to product. Some popular styles can be shipped out within 48 hours (except Sundays and holidays), while made to order piece need 2-3 weeks to make.

    Shipping time depends on the shipping method you selected. For more information, please check Shipping & Delivery.

    *If you have chosen to pay by credit card or PayPal, the confirmation of the order will be carried out in real time on our website.
    *Once your order has been shipped, you will receive the tracking number with an email confirmation of the shipment.

2. Where do you ship to, and how much does shipping cost?

• Standard Shipping Fee (8-12 business days)

      You need to pay $5 for Fast Shipping.

• DHL/Fedex Shipping Fee (5-7 business days)

      You need to pay $25 for DHL/Fedex Shipping.

•  Standard Shipping only applies to the following countries:

United State, United Kingdom, Australia, France, Germany, Spain, Italy, Japan

Other international orders are shipped via DHL/Fedex Express for a flat rate of $30. Please send us an email at service@maidaoutlet.com for questions if shipment to your country is possible.

GENERAL SHIPMENT INFO:

• Please allow 1-2 business days for order processing and verification.
• We are not responsible for any lost, stolen, or damaged shipments. All shipments are insured and the buyer assumes all responsibilities of claims made with the shipping carrier.
• We cannot and will not change or intercept a package to alter the delivery.We will only ship to the address provided at checkout.
• Please note that you may incur customs duties and taxes on the items you purchase, and these fees are not charged or calculated by SITKAGEARHUB.COM.

3. Where can I receive my order?

    It can be sent to an address selected by you (home, work, etc.).

    Once your order has been shipped, you will receive the tracking number with an email confirmation of the shipment.

4. Can the delivery country be different from the purchase country?

    No. The delivery country must always be the same country in which the purchase was made. 

    We will only ship to the address provided at checkout. And we cannot and will not change or intercept a package to alter the delivery.

    We are not responsible for any lost, stolen, or damaged shipments. All shipments are insured and the buyer assumes all responsibilities of claims made with the shipping carrier.

5. Can I track my order?

    Sure. In the “my orders” section in “my account” you can see the status of your order. If you are not registered, click on the “Order Information” link in the confirmation email sent to you to see the status of your order.

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Contact us if you have any question for order status:

Email: service@maidaoutlet.com